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Book a working session, not a demo

3 short steps. Everything you tell us is used to configure the environment before we speak, so the 45-minute session is spent on your catalogue and your dispatch board rather than on a product tour.

Times come from a live Cal.com calendar at cal.com, so a slot you pick is held the moment you pick it and both calendar invitations are issued by the scheduler rather than by us. Nothing is embedded on this page — no third-party script runs here and no vendor cookie is set until you follow the link.

  • SOC 2 Type II audit underway
  • PIPEDA compliant
  • Canadian data residency · ca-central-1
  • SAML 2.0 single sign-on

Response within 2 business hours · 07:00 – 19:00 ET · a solutions engineer, not a sequence

Where we work

Novel SystemsEnterprise cloud software · built in CanadaOntario, Canada

The platform is delivered as enterprise cloud software from Canadian infrastructure. Implementation, configuration, and support run remotely, with on-site API onboarding scheduled per engagement for trade operators across North America. Postal mail goes to the registered address on your order form.

Coverage
Greater Toronto Area · Golden Horseshoe Region · Southwestern Ontario Industrial Corridor · Eastern Ontario & Ottawa Valley Corridor · Central & Northern Ontario Distribution Nodes.
These are territories served, not locations we occupy. Delivery is remote-first — implementation, configuration, and support run over video and the API — with on-site attendance arranged per engagement. Deployment, implementation, and support run remotely across Canada, so coverage is not the limit of who we can onboard.
Support hours
Monday–Friday, 07:00–19:00 ET. P0 incidents are covered 24/7.
Reception
(437) 237-6827

Skip the form

If you already know who you need, write to them directly. These go to people, not to a shared triage queue.

The session

Three things happen, and none of them is a slide

A demo where the data is ours proves nothing. Bring yours and the answer is either obvious or the fit is wrong, which is equally worth knowing in 45 minutes.

  • 01

    We reproduce one of your real quotes

    Send a quote you have already priced. We configure it in the CPQ engine live and you compare the two line by line. This is the fastest honest test of whether the parametric model fits your catalogue.

  • 02

    We dispatch one of your real days

    A morning's worth of jobs, your actual technicians, your actual service windows. The optimiser runs against them and you see the route it produces beside the one you ran.

  • 03

    We map the integration seam

    Whatever is already in place — QuickBooks, Sage, NetSuite, a spreadsheet — we walk the record boundary and say plainly which side owns what after go-live.

Enterprise support

What you get when something breaks

First-response targets are contractual and measured from the moment a ticket is raised, not from the moment somebody reads it. P0 means the platform is unusable for a production crew, or is actively producing wrong numbers.

Availability targets, service credits, and the escalation path behind these tiers are published on the security page.

Still deciding? Novel Systems is CPQ and field service management software for specialty trade contractors — the homepage has a calculator you can drive before you talk to anyone.